ERBID Company Board Directors
A new ERBID Company board is currently being formed. The postal vote was conducted for the ERBID Company by Torbay Council. The newly elected members will join the company chief executive officer Carolyn Custerson and the council’s tourism officer Kevin Mowat on the board. One of the first tasks of the new board will be to select the four co-opted directors to ensure the board has the necessary skills and balance. Once the full board is in place they will select a new chair person.
The following seven candidates have been selected by the vote of the company members.
“Promoting the English Riviera as a beautiful location to visit is in my blood”
For the past 27 years, I have worked within the local tourism industry, from hotels to holiday parks and more recently with vacation ownership and serviced apartments. In my current role as Sales and Marketing Executive at The Osborne Club, I have revitalised the branding and marketing, developing an all-year round strategy. With a strong customer service and first-line management background, I also have experience in face to face selling and digital/content marketing which is my current focus and expertise.
With 3 decades of experience, Martin is a valued problem solver in financial management, managing multi-million pound portfolios for professional clients. A graduate in economics with specialism in regional development, he has successfully built Pilgrims Rest Cottages his own award-winning venture in tourism from scratch at the beginning of the financial recession. Martin was a founder of Torbay ‘Street Pastors’ and is currently Director of a locally based national charity, Torbay Holiday Helpers Network (THHN).
Pippa has over 20 years of marketing experience in the leisure and tourism sector. She is Director of Marketing & Development at South West Environmental Parks Ltd., operators of Paignton Zoo, Living Coasts and Newquay Zoo. Having previously been in the retail sector, she started at the Zoo in 2000 and was involved in the development and launch of the Living Coasts attraction in 2003. She has strategic marketing and fundraising responsibility for all three zoos. Pippa is also Deputy Chair of the English Riviera Attractions Partnership, and a Fellow of the Chartered Institute of Marketing and Member of the Tourism Society.
Born and brought up in the Bay, Richard is a partner at the Bygones tourist attraction in Torquay, managing the day to day running of the business. He is the Chairman of the English Riviera Attractions Partnership (ERAP) and also chairs the judging panel for the Herald Express Tourism & Hospitality annual awards. Richard is a keen supporter of building partnerships and moving the English Riviera forward at as many levels as possible.
Director of Beverley Holidays in Paignton, Claire has worked in her family’s successful awarding winning holiday park from an early age. She has been involved in the tourism sector all her life, is active with several tourism groups and is passionate about the bay. Claire is chair of the Best of British Holiday Parks marketing group and a committee member of the British Home and Holiday Parks Association.
After studying Leisure Management at South Devon College, I started a long and varied career at what is now the Riviera International Conference Centre (RICC), a venue which offers facilities for both Leisure and Business Tourists, and the local community. I have gained experience across a multitude of areas and have a wealth of experience and knowledge within the Business Tourism sector having worked closely with the Events Sales Team and Conference English Riviera (CER) – the Bays destination marketing bureau for Business Tourism.
Kevin is the Executive Head of Tor Bay Harbour Authority and has overall management responsibility for Tor Bay Harbour and the enclosed harbours of Brixham, Torquay and Paignton. He is also responsible for the management of Torbay Council’s Beach and Resort services along 22 miles of coastline. Kevin is a marine industry professional with more than 30 years experience. Over 20 years in Local Government as a harbour manager with knowledge of business management, strategic planning, project management, governance and leadership. A fellow of the Nautical Institute and council member of the British Ports Association and the UK Harbour Masters Association
Owner of Sonachan House, a 4* Guest Accommodation since 2002. Member of the initial tourism steering group and served as a Board member of the English Riviera Tourism Company for the duration of the company. Founding director of Torbay Accommodation Providers. Past member of Torbay Hospitality Association, former executive member and for two years chairman.
Carolyn Custerson, Chief Executive Officer
Carolyn has over 35 years experience working in the UK tourism industry. In January 2017 Carolyn was appointed as the Chief Executive of the new ERBID Company. Previous roles include: Chief Executive of the English Riviera Tourism Company, Chairman of Visit Devon, Director of Close Focus Tourism Consultancy, Specialist Tourism Advisor for Business Link Devon and Cornwall, Tourism lecturer at Plymouth CFE and UK Product Development Director SAGA Holidays. Carolyn is a member of TMI (Tourism Management Institute), has recently been appointed as the chair of the new VisitEngland Coastal Destinations Group and Project Director for England’s Seafood Coast.