Information, Advice and Guidance on Covid 19

We know that Coronavirus (COVID-19) is causing concern for businesses. We will be regularly updating information on this page and providing links to information and advice from a range of sources including Public Health England, HMRC and Visit Britain.

Resources

If your business is feeling the impact of this economic shock, you’re in need of advice of how to prepare and communicate with your staff, or are looking for the latest guidance for dealing with customers in your business please find below a useful guide to current information available:

Government Information

• The Government has provided guidance on Coronavirus for Accommodation Providers here.
• The Government has listed the businesses and premises that should close due to the current situation here.  It states that places providing takeaway and delivery food can continue doing so as well as providing more detail on accommodation businesses.
• The Government has published guidance on essential travel stating that “Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence.”
• Changes to Business Rates announced in the budget on 11 March 2020
  • A series of measures were announced in the budget which are designed to help certain smaller businesses and pubs
  • If you are a qualifying business that has a rateable value below £51,000 or you are receiving Small Business Rate Relief, Retail Relief of Pub Relief you will be sent a revised bill in due course.
  • If your business has a rateable value over £51,000 (with the exception of a pub) the 2020 annual bill is correct and remains payable.
• Guidance for Overseas Visitors The Home Office has produced two guidance documents:
  • One for overseas visitors/ temporary workers who are unable to leave the UK when their visa expires (this includes overseas students).
  • One for overseas visitors wanting to apply for a visa to come to the UK when restrictions end
• The government is committed to doing whatever it takes to support businesses and individuals through the coronavirus pandemic (COVID-19), and the Chancellor has announced new measures to support people, employers and businesses through this period of disruption. The following live webinar provides an overview of the support available to help employers and your employees deal with the economic impacts of COVID-19: https://register.gotowebinar.com/rt/870782828713010689
• Revised Furloughing Guidance
  • Furlough eligibility cut-off date extended to 19 March: The eligibility cut-off date for the Coronavirus Job Retention Scheme (Furlough scheme) has been extended from 28 February to 19 March. Employers are now able to claim for furloughed employees that were employed and on their PAYE payroll on or before 19 March 2020. This means that the employee must have been notified to HMRC through an RTI submission on or before 19 March 2020. The scheme is due to be fully operational next week. If you made employees redundant, or they stopped working for you on or after 28 February 2020, you can re-employ them, put them on furlough and claim for their wages through the scheme. This applies to employees that were made redundant or stopped working for you after 28 February, even if you do not re-employ them until after 19 March. Read more about the eligibility extension and how to claim support through the scheme here.

Torbay Council Information

• Apply for business grants and funding here: Torbay Council financial support for businesses.
• Torbay Council have an urgent appeal for accommodation providers to help house people finding themselves homeless as a result of COVID19. If you have a property to let they will ensure claims for benefits are submitted, they will pay a deposit and rent in advance even if you qualify for a mortgage holiday, they will also provide a dedicated point of contact for you and can provide on-going support for your tenant. 
• Torbay Council have released an update about their operations during this time, including bin collections, libraries, buses, benefits and council meetings.

Financial Information

• Guidance on Grant Schemes – This guidance sets out details and eligibility criteria for the Small Business Grants Fund (SBGF) and the Retail, Hospitality and Leisure Grant Fund (RHLGF), informing local authorities about the operation and delivery of the two funding schemes: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874772/small-business-grant-fund-and-retail-guidance.pdf
• Small Business Grant Fund and Retail, Hospitality and Leisure Grant Fund Guidance
• Grant Funds Subject to Tax: The Government has updated the Guidance on the grant Fund scheme to clarify that all grants made under the scheme are subject to tax should the business make a profit during the current financial year: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/881040/business_support_grantslocal_authorities_guidance.pdf
• FSB Advice to Small Businesses: advice and guidance on reducing risks of disruption from the COVID-19 virus to you and your business and other funding options.
• Business Interruption Loan Scheme: details on how to apply for the business interruption loan scheme. This will temporarily replace the Enterprise Finance Guarantee (EFG); with details being made available over the coming days.
• HMRC Covid-19 Helpline:If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 0159 559.
• Bishop Fleming – Coronavirus Business Support Services

Tax Information

• HMRC Business Support Helpline – 0800 024 1222. HMRC have opened a dedicated helpline for businesses and the self-employed to answer queries or concerns regarding tax payments and finding solutions including:

• • agreeing an instalment arrangement
  • suspending debt collection proceedings
  • cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately
  • https://www.gov.uk/government/news/tax-helpline-to-support-businesses-affected-by-coronavirus-covid-19

• Coronavirus WhatsApp Information Service – The Govt has started a Whatsapp information service get provide official, trustworthy and timely information and advice about coronavirus out to as many people as possible. It will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting via a chatbot. To use this free service, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started. https://www.gov.uk/government/news/government-launches-coronavirus-information-service-on-whatsapp
• Filing Accounts – the Government has announced that businesses will be able to apply for a 3-month extension for filing their accounts. Further information on how to apply for an extension can be found here: https://www.gov.uk/guidance/apply-for-more-time-to-file-your-companys-accounts

HR Information

• Advice on the Coronavirus Job Retention Scheme (AKA furlough) from didlaw is available here.
• ACAS Advice to Employers and Employees:practical HR advice and a simple step guide on how to protect the health and safety of staff.
• Coronavirus Guidance to Employers and Businesses: guidance to employers, employees and support for businesses:
  • Guidance to Employers: on providing advice to your staff on COVID-19, how to help prevent the spread of respiratory infections, what to do if someone suspected or confirmed to have COVID-19 has been in business settings and advice on travelling overseas.
  • Guidance to Employees:advice to employees on working from home, sick pay, and frequently asked questions
• Support for Businesses: government guidance on what support is being provided to businesses. Including paying sick pay, small business rate relief, and business interruption loan scheme

Regional Information

• Heart of the South West Growth Hub: local business support helpline: 03456 047 047

National Information

• VisitEngland’s Business Advice Hub features a dedicated section containing the support available to tourism businesses during the COVID-19 pandemic, from funding to guidance on mental health.

Information signposted to includes:

• Government support finder tool
• Skills Toolkit
• Tips on securing finance
• Decontamination advice for hotel rooms
• Support webinars

The page is reviewed and updated regularly. Explore the Hub: https://www.visitbritain.org/business-advice/advice-tourism-and-event-businesses-affected-covid-19

• Monday 27th April update

  • Financial Conduct Authority (FCA) guidance on insurance: The FCA has set up the Financial Ombudsman Service (FOS) – an independent body to provide arbitration for insurance claims of smaller businesses (with turnover of less than £6.5 million and fewer than 50 employees). The decision of the FOS is binding on insurers up to £350,000.To take your complaint directly to the FOS, please contact:
    The Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR
    Telephone: 0300 123 9123
    complaint.info@financial-ombudsman.org.uk
    financial-ombudsman.org.uk
  • G20 Tourism Ministers’ meeting: The G20 Tourism Ministers held a meeting on COVID-19 on Friday 24 April, Tourism Minister Nigel Huddleston was in attendance and addressed the group. He spoke of the importance of tourism to the UK economy, the Government’s support measures and the regular discussions he is in with the tourism industry about what their priorities are for the recovery period. He highlighted the key areas of concern including how businesses can operate while there are still social distancing measures in place; what further guidance is needed; and whether there is a need for tapered support as businesses adjust. The G20 Tourism Ministers also issued a statement on COVID-19 outlining their commitments.Other Government updates
    • Guidance on how to protect yourself and your business from fraud and cybercrime during COVID-19 has been published.
    • Coronavirus (COVID-19): business support grant funding – guidance for local authorities has been updated to include clarifications of whether grants are subject to tax.
    • Furloughed workers to receive full parental leave entitlement, furloughed workers planning to take paid parental or adoption leave will be entitled to pay based on their usual earnings rather than a furloughed pay rate.
    • The COVID-19 apprenticeship guidance has been updated.
    • A letter was sent to local authorities regarding the success of the scheme to move homeless people into safe accommodation (including hotels), to say thank you and detailing the availability of additional funding.
    • New measures have been put in place to protect high street shops and other companies under strain from aggressive rent collection.
    • All essential workers and members of their households who are showing symptoms of COVID-19 are now able to get tested. Booking a test has been made simpler via a new online system
    • Mobile coronavirus testing units launched to test frontline workers, the testing units will be operated by the Armed Forces and travel around the UK to increase access to coronavirus testing.

     

  • The Department for Digital, Culture, Media and Sport (DCMS) COVID-19 survey : DCMS invites you to take part in a survey being conducted to understand the impact of the COVID-19 outbreak on organisations in the digital, culture, media, sport, gambling, telecoms and tourism sectors and their engagement with the available government interventions. Your answers will remain anonymous and will be used to inform DCMS’ preparedness efforts. The survey should take around 10-20 minutes and the deadline for responses is 15 May 2020. Please follow this link to begin submitting your response.

Information for self-catering businesses

• The Professional Association of Self-Caterers (PASC) have released an update on the Coronavirus situation for self-catering businesses.

The English Riviera BID Company’s position

The ERBID Co has been monitoring the situation over the last month and has been looking at the variety of scenarios for the future, which have changed frequently, if not daily.

We have created a coronavirus task group, comprising of members from across different sectors to help us in responding to the crisis and planning for the recovery as well as advising Torbay Council, Kevin Foster MP, Visit England/Britain (VB) and the Government on the situation for businesses in Torbay and feeding back our responses to the measures they may or are planning to make.

The ERBID Co fully supports the Government’s science-based approach to responding to this virus and the recent move to the “delay phase”, but delay will have severe  implications for tourism business, as it will also extend the period impact on businesses in the sector and the associated supply chain.

At this time, ERBID Co’s strategy to the coronavirus crisis will be to parallel the Governments phases with appropriate actions and advice to our members and the industry.  

Our focus will be to assist our members to: 

1. Respond and to maximise the financial protection of their business with information and signposting to support measures
2. Cope with a fast-moving situation with up to date information and advice
3. Recover business as and when the opportunities rise

ERBID Co is adopting a two-phase approach

Phase 1: React, Respond and Communication Phase (the current phase)

As this is very fast-moving situation and ERBID Co is committed to responding and reacting to threats and opportunities and giving the best possible information and support to its members and these will include –

Communicate with our members to

• Gain feedback and data on the impact of coronavirus on the sector and our members
• Gain feedback on how the recently announced business support arrangements are, or are not working and suggest further actions/measures

Communicate with Local, Regional, VB and the Government 

• To inform them of the current and forward economic and related impacts on the sector
• To liaise and input into future support measures, public messaging actions and initiatives etc

Information and Advice  

The ERBID Co website is being enhanced and will be continually updated with additional sections and pages to assist our members. Please see our latest communications from CEO Carolyn Custerson on 19th March 2020.

Inform and Advise our members with advice/content from experts, ideas, suggestions and best practice from our members.

Please see the links below for resources. 

Planning for the Future

• Work with local, regional and national partners to scenario plan and draft recovery plan(s) so that we are in the strongest position and able to move first once the opportunity to recover arises.

Phase 2: Recovery Phase

At this time this may seem premature but is never too early to start planning for the recovery and partial recovery as we will not have to wait until 80% of the population have had this virus before we can start the recovery of tourism.

Recovery planning will start straight away but the plans will be modified as we learn and have a better idea of the timescale and the nature of the markets that will commence the recovery recover soonest etc

For the short term we will adapt our visitor communications and continue to focus on support for local businesses, sustainable tourism to our natural places and connecting visitors to authentic experiences in our Naturally Inspiring landscape.

If you have any concerns, please contact Carolyn – carolyn@englishrivierabid.co.uk